General FAQs

What is a specialty pharmacy?

A specialty pharmacy is a pharmacy that provides specialty medications such as injectable, infused and select oral therapies prescribed to those living with a life-threatening disease and/or managing a chronic or rare condition. Such specialty medications often require unique storage and handling that most retail pharmacies cannot manage.

Who is Reliance Rx?

Reliance Rx provides high-tech, high-touch drugs, typically developed for people living with respiratory disorders, cancer, multiple sclerosis, rheumatoid arthritis and a variety of other diseases which require special handling, administration, patient education and clinical support.

We are passionate about delivering specialty pharmacy services with a personal touch. That's why we work to give patients the support needed to help them comply with their therapy schedule and maximize clinical outcome. Our registered pharmacists and nurses help monitor patients' treatment and are available 24/7 to address questions or concerns about their medications, including any side effects they may experience. Calls received outside normal business hours will be returned within one hour of receiving them for urgent matters.

How is Reliance Rx different from other specialty pharmacies?

Reliance Rx is dedicated to making sure patients get the right medication, at the right time, and at the right place. We work to make sure patients understand how to take their medication, to ensure greater compliance. Our strong relationships with providers and caregivers provide a more seamless exchange of information and delivery of medications, which helps us to better monitor patients' health and specialty drug needs.. We'll personally call patients to see how they're doing - making sure they're getting the most appropriate, quality of care. Our dedicated team of registered nurses, pharmacists and patient support representatives are available to answer any questions or concerns. Calls received outside normal business hours will be returned within one hour of receiving them for urgent matters.

What are the benefits of using Reliance Rx?

Benefits include:

  • Free, confidential delivery to one's home, doctor's office, or location of choice. Option for same day delivery for local deliveries.
  • Safe, fast delivery tracked through online tracking tools.
  • Refrigerated, insulated packaging to ensure quality.
  • Detailed personal instruction on how to use medications.
  • Around-the-clock support, by phone, if questions arise
  • Free standard supplies for self-injectable medications including needles, syringes, adhesive bandages, alcohol swabs and Sharps containers.
  • Proactive refills through the Active Refill Service, so patients don't have to think about their next order.
  • Coordination with patients' providers to check that the right therapy is being used, and that they have the medications and supplies need for their care.
  • A range of complimentary educational materials.
  • Coordination of home health care services, if necessary.

Reliance Rx Hours

Our hours are as follows:

  • 8 a.m. - 7 p.m. ET, Monday through Thursday
  • 7 a.m. - 5 p.m. ET, Friday
  • 7 a.m. - 11 a.m. ET, Saturday (Live Representative Available)
  • Closed Sunday

We have an on-call pharmacist available 24/7 for emergencies. 

How can I learn more about Reliance Rx?

For information on Reliance Rx and our services, call us at (716) 929-1000 or 1-800-809-4763.